
SUPPORT TEAM
For any support-related questions,
please reach out to our support team at:

SUPPORT TEAM USA
For any support-related questions in the USA region,
please reach out to our support team at:
TEI offers comprehensive and professional after-sales support, available directly or through our global network of partners.
With years of experience in installing and maintaining laboratory instruments, TE Instruments and our distribution partners are here to support you. Represented in over 50 countries, our service teams deliver expert assistance for both TE Instruments and Thermo/Euroglas product lines, ensuring your equipment remains in optimal condition.
Our Service and Support team is a dynamic and skilled group, organized into two key operations: End-User Service: Based in Delft and Houston, we provide direct support to customers within the Benelux, Germany, North America, and surrounding regions. Global Partner Support: Our extensive distribution network enables us to work with partners worldwide who offer local service and support. We actively support our partners through comprehensive training and continuous collaboration, equipping them with the skills to meet your needs wherever you are.
Going Beyond Instruments
Our dedicated team assists customers across Europe from our Delft office, while our Houston office supports North American customers. Through our distribution network, partners deliver in-country service, ensuring timely, knowledgeable support wherever it’s needed. We offer regular hands-on product training in our Delft facility, covering preventive and corrective maintenance. For complex cases or partners new to our training programs, we also provide on-site assistance.
Our Service Offerings:
We pride ourselves on supporting your laboratory’s success, delivering local support and expert assistance where and when you need it most. With TE Instruments, your equipment is in good hands.
Our Service and Support Services Overview
- Technical Support, Maintenance, and Repairs: Expertly trained engineers provide maintenance and repair services that extend the life of your instruments.
- Global Training Programs: Year-round hands-on training sessions are available at our Delft facility, strengthening local teams and ensuring high service quality worldwide.
- On-demand Services and Remote Assistance: We offer specialized support through application guidance and TeamViewer, delivering prompt solutions.
- Application Support and Compliance Expertise: Our engineers possess extensive expertise in regulatory compliance, informatics, lab processes, and more.
We pride ourselves on supporting your laboratory’s success, delivering local support and expert assistance where and when you need it most. With TE Instruments, your equipment is in good hands.

Technical Support
Our expert team is committed to providing comprehensive technical support, offering hands-on troubleshooting and practical guidance to maintain the peak performance of your instruments.
Preventative Maintenance
Our preventative maintenance programs are customized to fit your operational needs, proactively identifying and addressing potential issues before they impact your workflow.
Repairs
In the rare event of equipment malfunction, our skilled technicians are on standby to perform fast, effective repairs, minimizing downtime and ensuring your lab operates seamlessly.
Training Sessions
Our training sessions empower users with the knowledge and skills necessary to operate and maintain equipment effectively, maximizing performance and operational efficiency.
Global Service Network
Our global service network of certified technicians is strategically located to provide expert support whenever and wherever you need it. With a commitment to continuous training and comprehensive worldwide coverage, Trace Elemental Instruments is dedicated to supporting your laboratory’s success across the globe.


On-Demand Services
Trace Elemental Instruments’ on-demand service provides ultimate flexibility and convenience for your laboratory. Whether you need immediate help with troubleshooting, maintenance, or repairs, our expert team is just a call away. With rapid response times and skilled technicians available around the clock, we’re here to resolve any issues promptly, minimizing downtime and ensuring your workflow remains uninterrupted. Our on-demand service offers peace of mind, knowing expert support is always within reach.
Glassware
Our in-house glass manufacturing facility produces a complete range of laboratory glassware specifically designed for combustion instruments, initially developed in Delft. TE Instruments can modify, customize, or repair any existing glass components upon request, tailoring each piece to meet your unique application requirements.
Application Support & Demonstrations
Upon request, we are pleased to fulfill specific application requirements or host demonstrations to showcase our products’ capabilities. To submit an application sample or arrange a demo at our facility, please contact your local sales representative. Our collaboration with global key accounts, turnkey providers, and international research institutes enables us to conduct demonstrations worldwide and manage applications locally, ensuring accessible support wherever you need it.
Application Notes
Team Viewer
Please use the button below if requested by our TE Instruments support team.

Days without calibration
27